Userpilot

Userpilot is a product growth platform that enables SaaS companies to build personalized in-app experiences — product tours, onboarding flows, tooltips, checklists, banners, and surveys — without writing any code. It is one of the most comprehensive user onboarding and product adoption tools on the market, combining in-app engagement, product analytics, user feedback, and session replay into a single platform used by companies like Mixpanel, Freshworks, and McGraw Hill.

The platform works by installing a lightweight JavaScript snippet on your web application. From there, product managers and growth teams can use a visual WYSIWYG builder to create interactive walkthroughs that guide users through features, trigger contextual tooltips when users hover over elements, build onboarding checklists that track completion, and display banners or modals based on user behavior, segments, or lifecycle stage. All of this is done through a no-code interface — no engineering resources needed to ship or iterate on onboarding experiences.

Beyond onboarding, Userpilot provides robust product analytics including trend analysis, funnel tracking, retention cohorts, and path analysis to understand how users navigate your product. Its NPS and in-app survey tools collect user feedback at the right moments, and AI-powered sentiment analysis helps teams quickly spot patterns. The platform also offers a Resource Center — an in-app knowledge hub where users can self-serve with guides, videos, and documentation. Recent additions include email engagement, mobile support (iOS and Android), and session replay for watching how users interact with your product.

Key Features: No-code product tour and walkthrough builder, contextual tooltips and hotspots, onboarding checklists with progress tracking, in-app banners and modals, user segmentation based on behavior and attributes, event tracking and autocapture, product analytics (trends, funnels, retention, paths), NPS surveys and in-app feedback collection, AI-powered sentiment analysis, Resource Center (in-app knowledge base), email engagement campaigns, session replay (add-on), mobile engagement for iOS and Android (add-on), A/B testing for in-app experiences, custom dashboards and reporting, integration with Segment, Amplitude, Mixpanel, HubSpot, Intercom, Salesforce, and Slack, localization support for multi-language apps, and GDPR and SOC 2 compliant.

Pricing: Starter plan at $299/month (billed annually) includes up to 2,000 monthly active users, in-app engagement flows, basic segmentation, trend analytics, NPS surveys, and up to 10 feature tags. Growth plan (custom pricing) starts from 5,000 MAUs and adds advanced product analytics, event autocapture, Resource Center, email engagement, in-app surveys, and optional session replay and mobile add-ons. Enterprise plan (custom pricing) starts from 10,000 MAUs and includes premium integrations, data warehouse sync, SAML SSO, custom roles, security audit, and custom SLA. All plans scale based on monthly active users.

Use Cases: New user onboarding flows for SaaS products, feature adoption campaigns for newly launched functionality, self-serve product tours reducing support ticket volume, in-app NPS and satisfaction surveys, user segmentation and personalized experiences based on behavior, product analytics to identify drop-off points in user journeys, churn prevention with targeted re-engagement messages, customer success playbooks triggered by usage patterns, in-app knowledge base reducing time-to-value, and A/B testing different onboarding approaches to optimize conversion.