Tango

Tango is an innovative interactive user guide and process documentation platform that automatically transforms any workflow into polished step-by-step guides. The platform captures processes in real-time using a browser extension, instantly creating how-to guides with screenshots, highlights, and customizable descriptions that can be shared, exported, or automated. Key features include automatic workflow capture across web-based CRM, ERP, and HRIS systems with zero setup required, intelligent data protection with automatic PII detection and one-click blurring of sensitive information, voice transcription for enhanced documentation, and AI-generated content for streamlined guide creation. The platform supports screenshot annotation and redaction, collaborative editing, and flexible steps for complex processes. Tango excels at real-time enablement by allowing users to pin guides and tips directly within the tools where teammates need help, providing on-screen guidance with highlights and instructions exactly where and when needed. The platform offers comprehensive analytics to track adoption, completion rates, and identify where users get stuck, enabling continuous process improvement. Advanced features include the ability to turn guides into automations that handle repetitive clicking, navigating, typing, and form-filling while allowing human supervision and intervention. Users can embed guides into knowledge bases, learning management systems, ticketing platforms, and chat systems, making documentation accessible across the entire tech stack. Tango offers multiple pricing tiers starting with a Free plan that supports up to 10 users with 15 workflows in the team library, basic capture and sharing capabilities, and standard security features. Paid plans (Pro and Enterprise) unlock unlimited workflows, extended version history, advanced features like desktop capture, custom branding, subfolder organization, user groups, workspace audit logs, priority support, SSO integration, and enterprise-grade security features including SCIM and security questionnaires. The platform is particularly valuable for moonlites focused on software training, customer support optimization, process standardization, employee onboarding, and digital adoption initiatives. Tango helps reduce support tickets, eliminate repetitive training calls, standardize business processes, and preserve tribal knowledge. Companies like Jasco Manufacturing have reported cutting 90% of errors from their quote-to-cash processes using Tango, demonstrating its effectiveness for operational excellence and workforce enablement across various industries and use cases.