Servicetitan

ServiceTitan is the leading enterprise-grade field service management platform built specifically for residential and commercial trades businesses including HVAC, plumbing, electrical, garage door, and other home service industries. The platform combines dispatching, scheduling, CRM, estimating, invoicing, job costing, inventory management, reporting, marketing, and payroll into one comprehensive system that connects office staff with field technicians in real time. ServiceTitan is publicly traded (NYSE: TTAN) and serves thousands of contractors across North America, making it the industry standard for mid-size to large trade businesses.

What differentiates ServiceTitan from competitors like Housecall Pro or Jobber is its depth of functionality and focus on revenue growth tools. While smaller platforms handle basic scheduling and invoicing, ServiceTitan provides advanced features like Pricebook Pro with automated pricing from manufacturer catalogs, multi-option proposal generation that drives higher average ticket values, service agreement management with recurring revenue tracking, marketing ROI attribution that shows which campaigns drive actual booked jobs, and detailed job costing with real-time labor and materials tracking. The platform also offers a robust mobile app for technicians that includes visual proposal presentation, customer history, GPS tracking, and payment collection in the field.

Key Features: Intelligent dispatching and scheduling with drag-and-drop dispatch board that shows technician location and availability and skills for optimal job assignment, CRM with complete customer history including equipment installed and service history and communication logs and property details accessible from office or field, Pricebook Pro with direct cloud-based access to materials and equipment from top industry supplier catalogs for HVAC electrical and plumbing with automated updates of item descriptions product images and pricing as manufacturers make changes, multi-option proposal and estimate builder that lets technicians present good-better-best options to homeowners on a tablet with professional branded presentations that convert to invoices on acceptance, service agreement and maintenance contract management with automated scheduling and renewal tracking and recurring revenue analytics, job costing with real-time tracking of labor hours and materials and equipment costs against estimates to ensure profitability on every job, inventory management that automatically tracks warehouse counts and ensures trucks remain stocked and generates purchase orders to keep parts and materials available, integrated payment processing that accepts credit cards and ACH payments in the field or through customer portal with automatic posting to invoices, marketing scorecard and ROI tracking that connects advertising spend across Google Ads and LSA and direct mail to actual booked revenue so contractors know which campaigns produce results, comprehensive reporting and analytics dashboards showing KPIs for revenue and average ticket and conversion rates and technician performance and customer retention, mobile app for technicians with job details and customer history and equipment information and photo capture and digital signatures and payment collection, project management for commercial and construction jobs with progress billing and crew management and WIP reporting, QuickBooks integration for both Online and Desktop editions for seamless accounting sync, call tracking and recording with automatic call booking that routes inbound calls to available CSRs with performance metrics, customer portal where homeowners can view service history and request appointments and pay invoices and approve estimates online, and payroll and timesheet management with GPS-verified clock-in and overtime tracking.

Pricing: ServiceTitan uses custom pricing based on business size and selected modules. Based on industry reports and user reviews, pricing ranges from approximately $245 to $398 per technician per month. A company with 10 technicians can expect to pay approximately $2,450 to $3,980 per month for the software. There is also a significant one-time implementation and onboarding fee that typically ranges from $5,000 to $10,000 or more depending on company size and complexity. ServiceTitan offers two main plan tiers: Starter which includes core dispatching and scheduling and CRM and invoicing and mobile app, and a full platform tier that adds advanced features like Pricebook Pro and marketing attribution and advanced reporting and project management. Add-on modules for features like marketing pro and phone pro and payroll carry additional monthly costs. Annual contracts are standard.

Use Cases: Mid-size to large HVAC companies with 10 or more technicians that need enterprise-grade dispatching and scheduling with job costing and service agreement management to run complex residential and commercial operations, plumbing contractors that want to maximize revenue per job with multi-option proposals and flat rate pricing from an integrated pricebook with automated manufacturer pricing updates, electrical service companies that need to track technician performance and conversion rates while managing both residential service calls and commercial project work, multi-trade home service companies running HVAC and plumbing and electrical divisions that need a single platform to manage all trades with unified reporting and dispatching, commercial contractors that need project management with progress billing and AIA-style invoicing and crew management and WIP reporting for construction jobs, and growing trade businesses that want to track marketing ROI and connect advertising spend to actual booked revenue to optimize their customer acquisition strategy.