Dentrix

Dentrix is the leading all-in-one dental practice management platform, trusted by over 35,000 dental practices across the United States. Developed by Henry Schein One, Dentrix provides comprehensive tools for scheduling, clinical charting, insurance billing, patient communications, imaging, analytics, and IT support — all integrated into a single system designed specifically for dental offices. With over 100 million insurance claims processed annually through Dentrix-connected systems, it is the industry standard for dental practice management and has been the dominant platform in the dental software market for over three decades.

What makes Dentrix the go-to choice for dental practices is its depth of dental-specific functionality combined with a massive ecosystem of integrations. The platform handles everything from patient scheduling and digital charting to insurance eligibility verification, electronic claims submission, and treatment planning. Dentrix also incorporates AI-powered diagnostic tools through Detect AI, which helps dentists identify conditions on radiographs, improving case acceptance and patient understanding. The Connected Care Essentials support program ensures practices always have access to the latest updates, in-product chat support, and expert guidance.

Key Features: Comprehensive patient scheduling with appointment book management and automated reminders to reduce no-shows and keep the schedule full, clinical charting with digital tooth charts and perio charting and treatment planning tools designed specifically for dental workflows, insurance eligibility verification through Eligibility Pro that lets coordinators check coverage days in advance rather than day-of, electronic claims submission via eClaims with built-in claim scrubbing to reduce denials and speed up reimbursement, Detect AI diagnostic imaging that uses artificial intelligence to identify conditions on radiographs and help patients understand treatment recommendations, patient forms and intake with digital forms that patients can complete before their appointment reducing front desk workload, integrated imaging support connecting with digital sensors and panoramic and CBCT imaging systems, billing and payment processing with patient statements and payment plans and integrated payment collection, Dentrix Pay for in-office and online payment processing with credit card and ACH support, patient communication tools including automated appointment reminders via text and email and recall management, treatment plan presentation tools that help increase case acceptance rates, practice analytics and reporting dashboards that track production and collections and scheduling efficiency, multi-location support for dental groups and DSOs managing multiple offices, and comprehensive training and support through Connected Care Essentials with live chat and phone support and software updates.

Pricing: Dentrix uses a customized pricing model based on the size and needs of the dental practice. Pricing is not publicly listed and requires contacting Henry Schein One for a personalized quote. The platform is sold in packages and suites that scale with practice needs. The base Dentrix platform includes the core practice management and clinical features, with additional modules like Dentrix Pay, Detect AI, and advanced analytics available as add-ons. Connected Care Essentials is the ongoing support subscription that includes software updates, technical support, and in-product assistance — pricing varies by practice size. Industry estimates place the total cost of ownership at approximately $400 to $700 per month depending on the package selected, number of operatories, and add-on modules. One-time implementation and training fees also apply for new installations.

Use Cases: Solo dental practices and small group practices that need an all-in-one platform to manage scheduling and charting and billing and patient communications without juggling multiple software systems, dental offices looking to reduce insurance claim denials and speed up reimbursement with electronic claims submission and real-time eligibility verification, practices seeking to improve case acceptance rates using AI-powered diagnostic imaging that helps patients visualize and understand recommended treatments, multi-location dental groups and DSOs that need a scalable platform to standardize workflows and reporting across all offices, dental practices transitioning from paper charts or older software systems that want the most widely supported and well-documented dental practice management platform available, and front desk teams that need to streamline patient intake and scheduling and reduce phone tag with automated reminders and digital forms.