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Birdeye is a comprehensive AI-powered reputation management and customer experience platform designed for multi-location businesses. It helps companies manage online reviews, listings, social media, messaging, and customer interactions from a single dashboard. Trusted by over 150,000 businesses, Birdeye uses AI agents across its product suite to automate review generation, respond to customer feedback, manage business listings across 200+ directories, and engage customers through webchat, text, and social channels.
The platform's Reviews AI module automates the process of requesting, monitoring, and responding to reviews across Google, Facebook, Yelp, and 200+ industry-specific review sites. Businesses can send automated review requests via email and SMS after customer interactions, and AI-generated response suggestions help teams reply to reviews quickly and consistently. The Listings AI module ensures business information is accurate and optimized across all major directories, improving local SEO rankings and online visibility.
Birdeye's Messaging AI consolidates customer communications from webchat, text messaging, Google Business Messages, Facebook Messenger, and Instagram into a unified inbox. The Social AI module enables businesses to create, schedule, and publish social media content with AI-generated captions and hashtag suggestions. The platform also includes a Chatbot AI for automated customer engagement, appointment booking, and lead capture directly on business websites.
Key Features: AI-powered review generation and monitoring across 200+ sites, automated review response suggestions, business listing management across 200+ directories, unified messaging inbox (webchat, SMS, social), social media management with AI content generation, website chatbot for lead capture and appointment booking, customer surveys and NPS tracking, competitive benchmarking and sentiment analysis, referral program management, payment collection via text, Google Business Profile optimization, multi-location dashboard with location-level analytics, team performance tracking, integration with 3,000+ apps including major CRMs and PMS systems, and mobile app for on-the-go management.
Pricing: Birdeye offers three tiers — Starter, Growth, and Dominate — priced per location per month. Pricing is customized based on business size and needs (typical budgets around $299-$499/location/month based on industry reports). All plans include campaigns, team chat, payments, integrations, mobile app, unlimited users, unlimited contacts, and customer support. Annual contracts are standard. Free demos are available.
Use Cases: Multi-location businesses managing reputation across all locations, healthcare practices generating patient reviews and managing HIPAA-compliant messaging, home services companies capturing leads via webchat and reviews, automotive dealerships managing reviews across multiple sites, hospitality businesses monitoring guest feedback, dental and medical practices automating review requests after appointments, franchise businesses maintaining brand consistency across locations, real estate agencies building online presence, restaurants managing reviews and customer communications, and retail chains tracking customer sentiment across regions.
About
Birdeye is a comprehensive AI-powered reputation management and customer experience platform designed for multi-location businesses. It helps companies manage online reviews, listings, social media, messaging, and customer interactions from a single dashboard. Trusted by over 150,000 businesses, Birdeye uses AI agents across its product suite to automate review generation, respond to customer feedback, manage business listings across 200+ directories, and engage customers through webchat, text, and social channels.
The platform's Reviews AI module automates the process of requesting, monitoring, and responding to reviews across Google, Facebook, Yelp, and 200+ industry-specific review sites. Businesses can send automated review requests via email and SMS after customer interactions, and AI-generated response suggestions help teams reply to reviews quickly and consistently. The Listings AI module ensures business information is accurate and optimized across all major directories, improving local SEO rankings and online visibility.
Birdeye's Messaging AI consolidates customer communications from webchat, text messaging, Google Business Messages, Facebook Messenger, and Instagram into a unified inbox. The Social AI module enables businesses to create, schedule, and publish social media content with AI-generated captions and hashtag suggestions. The platform also includes a Chatbot AI for automated customer engagement, appointment booking, and lead capture directly on business websites.
Key Features: AI-powered review generation and monitoring across 200+ sites, automated review response suggestions, business listing management across 200+ directories, unified messaging inbox (webchat, SMS, social), social media management with AI content generation, website chatbot for lead capture and appointment booking, customer surveys and NPS tracking, competitive benchmarking and sentiment analysis, referral program management, payment collection via text, Google Business Profile optimization, multi-location dashboard with location-level analytics, team performance tracking, integration with 3,000+ apps including major CRMs and PMS systems, and mobile app for on-the-go management.
Pricing: Birdeye offers three tiers — Starter, Growth, and Dominate — priced per location per month. Pricing is customized based on business size and needs (typical budgets around $299-$499/location/month based on industry reports). All plans include campaigns, team chat, payments, integrations, mobile app, unlimited users, unlimited contacts, and customer support. Annual contracts are standard. Free demos are available.
Use Cases: Multi-location businesses managing reputation across all locations, healthcare practices generating patient reviews and managing HIPAA-compliant messaging, home services companies capturing leads via webchat and reviews, automotive dealerships managing reviews across multiple sites, hospitality businesses monitoring guest feedback, dental and medical practices automating review requests after appointments, franchise businesses maintaining brand consistency across locations, real estate agencies building online presence, restaurants managing reviews and customer communications, and retail chains tracking customer sentiment across regions.