Bakesmart

BakeSmart is a comprehensive cloud-based bakery management software designed to help bakeries of all sizes streamline their operations, from order taking and production scheduling to inventory management and customer communication. Built specifically for the bakery industry, BakeSmart provides a modular platform where bakeries start with a core foundation and add capabilities as needed, making it ideal for everything from single-location custom cake shops to multi-location wholesale bakeries.

What sets BakeSmart apart is its deep understanding of bakery-specific workflows. The Cake Matrix feature enables structured pricing for custom cakes, capturing every detail and pricing accurately every time. The eCommerce module lets customers order online 24/7 with complete control over lead times, seasons, and availability. The wholesale module supports B2B customers with custom pricing, recurring orders, and invoicing, while a dedicated wholesale customer portal enables business clients to place orders and pay balances independently.

Key Features: Order management with full lifecycle tracking from inquiry to fulfillment, customer database with account history and communication logs, production reports and scheduling for kitchen workflow management, payment processing with credit card and gift card support, multi-location support for bakery chains and franchises, eCommerce for online ordering with lead time and seasonal availability controls, same-day eCommerce for grab-and-go order-ahead items, Cake Matrix for structured custom cake pricing and detail capture, order inquiry management for custom cake leads and quote tracking, wholesale management with custom B2B pricing and recurring orders, wholesale customer portal for self-service ordering and invoice payment, point of sale for walk-in customers and daily sales tracking, gift cards (physical and digital) with reload and balance tracking, time cards for employee hour tracking with payroll export, SMS texting for order confirmations, image requests, and payment links, nutrition and product costing tools, inventory management for ingredients and supplies, recipe management with scaling capabilities, and 24/7 US-based customer support.

Pricing: BakeSmart starts at $99/month per location for the core platform, which includes order management, customer database, production reports, payment processing, multi-location support, and 24/7 support. Additional modules are priced separately: eCommerce, Same Day eCommerce, Cake Matrix, Order Inquiries, Wholesale, Wholesale Customer Portal, and Point of Sale are available as add-ons. Time Cards cost $3/month per user. Gift Cards have no monthly fee but charge 3% on initial load amounts. SMS texting includes 500 credits with pay-as-you-go thereafter. Each additional station costs $40/month and each additional location costs $100/month.

Use Cases: Custom cake bakeries managing inquiries, quotes, and complex cake pricing with the Cake Matrix tool, retail bakeries processing walk-in customers through integrated point of sale, bakeries selling online through branded eCommerce with controlled lead times and seasonal menus, wholesale bakeries managing B2B accounts with custom pricing lists and recurring delivery orders, multi-location bakery chains centralizing operations and reporting across all sites, bakeries offering grab-and-go items through same-day online ordering for quick pickup, bakery owners tracking employee hours and exporting timesheets to payroll systems, and bakeries streamlining customer communication with automated SMS order updates and payment requests.