Time/week spent: 10h - 25h

The time was primarily spent on client work, including reviewing eligibility documents and processing applications. Initially, more time was dedicated to learning the systems and understanding the eligibility criteria, which decreased over time. Administrative tasks and communication with clients also took up a portion of the time. The workload could vary based on the number of applications and deadlines. Online, people often mention that this role can be demanding during peak enrollment periods, but more manageable during off-peak times.